Testimonials for Flooring Design Hamilton
From the inital free measuring service, followed by the competitive quote and carpet installation, nothing was a problem for Ray and the team at Flooring Design. They operate on a very professional level and were fantastic to deal with throughout the entire process. Ray even asked one of his staff members to entertain our son so my wife could browse their range of carpets in peace! Our carpet looks amazing and we are very happy with both the service and quality received. Thanks Ray & team for a job well done, very happy customers here!
Regards, Todd 2017
Just a quick note to say thank you very much for all your hard work assisting me to select a new carpet for our home. As the existing carpet was almost 30 years old we were madly out of date as regards types….wool versus artificial fibres…; colours; densities; and serviceability. The service you gave was wonderful….friendly, helpful and understanding. Being able to have a non-committal quote and discussion where to place the seams in our home was a huge help also.
The actual laying of the carpet was expertly done with no damage to our recently painted skirting boards.
Therefore I have no hesitation in recommending your firm for new carpet to family, friends and whoever else.
From the minute we stepped into the showroom we felt comfortable. After carefully listening to what we were after, we were shown various carpets with choices like colour, density, type, price etc. The following day Ray and his wife Jacqui, owners of the business, accurately measured our house and answered all our questions. By the evening we received a quote by email. Not only did they look after us with a good price for the carpet, they also managed to save nearly two lineal meters compared to previous quote from another company. It was an all-up price that included installation, travel, door bars, smooth edge etc. After accepting the quote we set a date for the installation.
The installer (Matt) was extremely courteous, conscientious, exact and worked like a slave. He was methodical, very precise with cutting/joining and left no mess. We now have good quality carpet, that looks amazing and hopefully lasts for many years. We opted for upgraded underlay that makes walking on it a delight. Our expectations were met totally. If there was ever a business that deserves praise, then Flooring Design Hamilton is it! We wouldn’t hesitate to recommend this store to anyone looking for carpet.
I would also like to take the opportunity to tell you how impressed I was with the customer service I received from Paige. She has such a unique ability to make one feel really cared for which is not the easiest thing to do in a retail setting. She remembers small things like a customer name which makes you feel really special when you come into store. She even remembered the carpet I was thinking about for another house which I would struggle to remember myself! Haha In my very brief time looking at carpet, I have found all carpet shops to be very much the same as in what they have to offer (excuse me if I’m wrong but my visits are very brief due to my kiddies!) but the difference lies in the customer service. I just won’t go anywhere else now! The Dutch in me is a number cruncher so I might have to wait for a sale but point is that I will wait. Thanks heaps Paige and also the rest of the team at Flooring Design.
We are extremely pleased we chose Flooring Design when purchasing our 100% Triexta cut pile Carpet for our home, to replace our woollen carpet with rubber underlay.
We chose Flooring Design because of the great service & communication we received during our carpet selection process.
The store has a great welcoming presence with easy to view carpet sample displays.
We have found our home to be a lot warmer, more sound proof with the Dunlop Ultra Plus Underlay and the density of the Triexta.
The carpet laying was done extremely well by Dave, a very experienced tradesman.
Our Grandies love to lay on the carpet which they say is cosy and warm.
Allan is loving the softness of the carpet and comments on this frequently when coming in from his farming chores.
The carpet looks great!! And surely contributed to us selling our home for top dollar recently!!
Your approach to good ole customer service and your ability to put things right no questions asked, stands you and your team out from the rest!!
Hi we were on or way to another flooring shop after already having a price done by one.. and saw flooring design on our way . And decided to stop and have a look. . Well that was the best decision we had made .. the customer service was awesome. . And the trades people they have are excellent in what they do and respectful of our home while do the job.. highly recommend… happy customers..